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| Any agreement to purchase or
contract entered into with Jims Mail Order does not affect your
consumers statutory rights. |
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We accept payment by
personal cheques, postal orders, credit cards, and direct
payment into our bank account.
We accept major credit cards including Mastercard, Visa,
American Express and Switch. |
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| Payment can only be made by
bank transfer directly into our bank account prior to the
despatch of goods. |
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We Do Not send unsolicited
email, we do however have a special offer and news letter mail
shot for those who wish to subscribe. This also has an instant
removal feature.
We do not pass customers email addresses or any other details on
to third parties. |
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Customer Contact Information |
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We can normally be contacted
by telephone between the hours of 09:30am and 5:00pm, Monday to
Saturday inclusive. Please note that the times shown are GMT.
Calls are charged at BT standard rate.
Jims Mail Order
56 Fore Street
Redruth
Cornwall
TR15 2AQ
U.K.
Tel: U.K. 01209 211903
Tel: U.K. 01209 808058 Sipgate IP Telephone
(Free with some IP Networks)
Fax: U.K. 01209 211903
Skype: JimsMailOrder
Tel: International +44 1209 211903
Tel: International +44 1209 808058 Sipgate IP
Telephone (Free with some IP Networks)
Fax: International +44 1209 211903
Advice and Product Enquiries:
enquiries@jims.org.uk
Accounts Enquiries:
enquiries@jims.org.uk |
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Our privacy policy is
supervised by the company owner Jim Smyth who may be contacted
by letter or email
smyvie@jims.org.uk
The only information on customers is that which is freely given
by the customer at the time of ordering directly with Jims Mail
Order through a secure server.
All information is collected lawfully and in accordance with the
Data Protection Act 1998.
The only information collected is that needed to place, process
and deliver an order to a customer, this will also require and
email or contact telephone number to be supplied by the
customer.
Unless requested a customer will receive no follow up email
after completion of their order. |
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We endeavour to respond to
all complaints within five working days. Any complaints should
be communicated to the company offices at :-
Jims Mail Order
56 Fore Street
Redruth
Cornwall
TR15 2AQ
U.K.
Tel: U.K. 01209 211903
Tel: U.K. 01209 808058 Sipgate IP Telephone
(Free with some IP Networks)
Fax: U.K. 01209 211903
Skype: JimsMailOrder
Tel: International +44 1209 211903
Tel: International +44 1209 808058 Sipgate IP
Telephone (Free with some IP Networks)
Fax: International +44 1209 211903
Skype: JimsMailOrder
Product Enquiries:
enquiries@jims.org.uk
Accounts Enquiries:
enquiries@jims.org.uk
Dispatch Enquiries:
dispatch@jims.org.uk |
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For clarification - and in
line with distance selling regulations. You have the right to
cancel your order within 7 working days, the cancellation period
starts the "day after" receipt of the goods. You are not
required to give a reason for the return of the goods. We refund
the total value of your order excluding postage within 30 days
of cancellation.
We require that any returned goods are sent by registered post
at your expense and returned in good condition. Please ensure
that returned goods are well packed.
Returned goods should be sent to:
Jims Mail Order
56 Fore Street
Redruth
Cornwall
TR15 2AQ
United Kingdom. |
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If a product is returned and a refund is
given, all vouchers that may have been given with the product
will be deducted from the purchase price of the product. In
cases where the vouchers have not been redeemed, then the full
purchase price will be refunded.
Vouchers can only be redeemed against
product, vouchers can not be redeemed against any postage costs. |
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We use the Royal Mail,
Business Post and City Link to get your new tackle to you fast,
if we have your items in stock we will ship them immediately
using one of the above methods, if you require express delivery
we will dispatch using City Link express delivery service at our
current tariff charge. If we do not have your ordered items in
stock we will notify you of the estimated delivery time ,
enabling you to decide whether to cancel or leave the items on
order.
We hope you will find our
service fast, efficient and friendly, you will be kept informed
every step of the way through your transaction. |
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Normally Next Working Day,
but on occasions 3 to 5 working days.
Please allow up to 28 days in some cases. |
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